FRAUD CASE

Two days before Christmas I got an email from Kohl’s letting me know that my order was ready. But by the time I read my emails I also had one that said that my order had been shipped. 

I hadn’t ordered anything.

Yet… a 10 inch Twin Extra Long Mattress in a Box was being sent to my house. 

WHAT!!!

As soon as I read the emails I called Kohls.

I was told that my card would be cancelled and a fraud case would be opened. I would need to wait for 60 days for a letter from the fraud department.

Like I said, this was two days before Christmas. My head was all over the place. But the day after Christmas I called back to Kohl’s, because the man I had spoken to never said anything about this package that was still en route to my home. 

The woman that I spoke to on call number 2 said that NO fraud case had been opened. 

WHAT?!!!!!

She said she would start the fraud case. I would need to keep the package once it was delivered (no I could not just take it to the local Kohls store and get a refund) and wait for the fraud letter that would come within 60 days. And I would not need to make a payment until the fraud case is determined.

January 6th a large box was delivered and there it lived, in my small entry for far too long. 

The first week in February 

I get a call from the collection department at Kohls. 

They want to know why I have not made a payment. 

I was speaking to Maggy this time. 

I’m sure that wasn’t her given name.

And she got to hear the entire story. And she said… there is NO FRAUD CASE HERE. 

WHAT?

She told me she would open a fraud case for me. I will get a letter in 60 days. 

But yes, I should take the package to the store and get a refund. 

So that night, after work I took the large box to the Kohl’s store and the sweet manager was happy to help me. But when she tried to ring up the refund, she could only ring up a portion of it… because…

It wasn’t as I had thought, it wasn’t some thoughtless person who used my account to buy a mattress and was not smart enough to not ship it to my address. Nope!

They didn’t want the $635.00 mattress. They wanted the $129.00 of Kohls Cash that they got automatically. 

(It didn’t come to me, even though it was my account, it went to them)

So

The store manager called the fraud team and they said… there is no fraud case on this.

I KID YOU NOT!

He said he would open the fraud case and I would get a letter with in 60 days.

 I wanted to cry. 

I left the box with the store manager but did not get the refund. 

The store manager gave me the phone number for the fraud department. And told me she would be back in the store in two days. 

The next day I called the fraud number, just because I could. 

And the girl I spoke with told me that there was  NO FRAUDE REPORT 

So I asked to a manager. 

After requesting a manager for over 10 minutes 

I got Laura. 

She had a lovely British accent. 

Her attitude was far from lovely.

 She also told me there was 

No Fraud Case.

 She got my entire story. 

She told me to go to the store and get the refund I could get and the remainder would be at the mercy of the FRAUD CASE! 

I told her that I was sorry but I did not trust her that there was truly now going to be a FRAUD CASE!

The following day I called the store manager, she ran the refund to my card… and the entire amount was refunded to my account. I was shocked and so was the store manager. 

I love Kohl’s but I will never have a Kohl’s account again. 

Ever!

I would like to teach all their fraud department where they could put their FRAUD CASE!!!