1. They develop a positive mental attitude
and let it be seen and felt by others.
2. They always speak in a carefully
disciplined, friendly tone.
3. They pay close attention to
someone speaking to them.
4. They are able to maintain their composure
in all circumstances.
5. They are patient.
6. They keep an open mind.
7. They smile when speaking with others.
8. They know that not all their thoughts
need to be expressed.
9. They don't procrastinate.
10. They engage in at least one good deed a day.
11. They find a lesson in failure
rather than brood over it.
12. They act as if the person they are speaking to
is the most important person in the world.
13. They praise others in a genuine way
without being excessive.
14. They have someone they trust
point out their flaws.
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